Schools often hire a debt collection agency to collect late payments like unpaid lunch money, damage costs, library fines, technology fees, or other charges. Partnering with us, school districts can anticipate that our collections process aligns with their values, legal requirements, and financial goals.
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Here are the expectations of schools from a collection agency:
- Compliance with Laws and Regulations: School districts expect Collection Agency to strictly adhere to all applicable federal, state, and local laws and regulations. This includes compliance with the Fair Debt Collection Practices Act (FDCPA), which outlines standards for the treatment of debtors, and any education sector-specific laws.
- Ethical Practices: Given the educational context, districts anticipate that we will employ ethical and respectful practices in dealings with families and individuals. This means avoiding aggressive or harassing tactics and ensuring that communications are conducted professionally and with empathy.
- Transparency: Districts require transparency from Collection Agency in its operations, including clear reporting on collection efforts, accounts receivable, and success rates. This transparency helps the district gauge the effectiveness of our efforts and manage its finances accurately.
- Efficiency and Effectiveness: Districts expect us to effectively recover unpaid debts promptly, employing proven debt recovery strategies, demonstrating a high success rate, and minimizing the collection timeframe.
- Confidentiality and Security: Protecting the privacy of students and their families is paramount. Collection Agency must ensure the confidentiality and security of all personal and financial information, complying with laws like the GLBA, FERPA and the Health Insurance Portability and Accountability Act (HIPAA), where relevant.
- Customized Services: Schools may have specific preferences for how collections are handled, including communication methods and timing. A collection agency is expected to tailor its services to meet these specific needs.
- Customer Service: A Collection Agency should provide outstanding customer service to both the school district and the individuals from whom it is collecting. This includes being responsive to inquiries, resolving disputes fairly, and offering necessary assistance.
- Minimal Disruption: The collection process should cause minimal disruption to the educational environment and the school district’s operations. A collection agency should handle the majority of the collections process independently, requiring minimal involvement from school staff.
- Affordable and Reasonable Fees: With budget constraints a constant consideration for school districts, the fees charged by Collection Agency are expected to be reasonable and transparent. The cost of collections should not outweigh the amount recovered.
- Positive Representation: Since the Collection Agency acts as an extension of the school district, its actions and communications can reflect on the district. Schools expect us to maintain a positive image and uphold the school district’s reputation within the community.
By selecting us, school districts typically undertake thorough vetting, including checking references, reviewing success rates, and ensuring that our practices align with the district’s values and legal responsibilities.