CA-USA’s AI Collections is a significantly more integrated, personalized, and a legally compliant solution when compared to a standard debt collections bot that can make mistakes that may turn too costly for you.
We offer a wider array of services that are designed to improve the entire debt recovery process while simultaneously safeguarding the reputation of the businesses and medical practices it serves.
What is CA-USA’s AI Collections?
Our goal is to help businesses and medical practices increase their profits while reducing costs and protecting their reputations. After months of testing and ensuring everything is compliant, we’re excited to introduce our latest product: AI Collections.
This new tool will make it easier to connect with people who owe money by offering more ways to communicate, such as texting, email, and online payment portals.
While phone calls and demand letters are still the most effective methods for collecting debts, technology has changed how people prefer to communicate. Many people don’t answer calls from unknown numbers, not because they’re avoiding the debt, but because they don’t recognize the caller. By adding AI Collections, we’re giving people more options to get in touch with us, set up payment plans that work for everyone, and improve their overall experience.
CA-USA follows all Federal, State, and local laws related to debt collection. However, since laws vary by state, this service isn’t available everywhere. We also ensure that all our services comply with HIPAA and PCI regulations, protecting individuals’ privacy while finding new ways to communicate.
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What can our clients expect?
- Is there an extra cost? No, since CA-USA works on a contingency basis, there is no additional cost to you.
- Higher recovery rates? Yes, we’re seeing people who never answered a phone call now responding to our texts and paying their balances.
- Increased activity? Yes Likely. You might get calls from consumers or their spouses asking if CA-USA is legitimate after receiving a text or email from us. This is similar to the calls you might already get from the 100,000+ collection calls we make every month. With the addition of texts and emails, this kind of activity may increase, which is a good sign. The best response is to confirm that Kinum is your collection agency and refer them back to us.
- More in-house payments? Yes, if you receive a payment from a consumer assigned to CA-USA, remember to log into your portal and report it. This is crucial because if a payment isn’t reported, we’ll continue reaching out, which could be seen as harassment.
How is it different from Bot powered recovery solutions?
The primary differences between CA-USA AI Collections and a typical Debt Collections Bot are centered around the scope, personalization, and compliance of the services:
- Scope and Integration:
- CA-USA AI Collections: This is a comprehensive system that integrates multiple communication channels like texting, email, and online payment portals into a broader debt collection strategy. It complements traditional methods like phone calls and demand letters, providing more options for consumers to interact with the debt collection process in a way that suits them best.
- Debt Collections Bot: A typical debt collections bot generally focuses on automating specific tasks, like sending automated messages or reminders through one or two channels, such as SMS or email. It might not integrate as seamlessly with other parts of a company’s debt collection strategy.
- Personalization:
- CA-USA AI Collections: This service is designed to adapt to consumer behavior, offering different communication options based on their preferences. It aims to create a more personalized experience, improving the likelihood of successful debt recovery.
- Debt Collections Bot: While a bot can automate responses and interactions, it typically lacks the ability to offer a highly personalized experience. Bots are generally pre-programmed with specific scripts and may not adapt as effectively to individual consumer needs.
- Compliance and Reputation Protection:
- CA-USA AI Collections: CA-USA emphasizes compliance with all relevant laws and regulations, ensuring that the service operates within legal boundaries. This focus on compliance helps protect both the client’s and consumers’ reputations. Additionally, CA-USA’s service includes features that ensure privacy and data protection, which are critical in industries like healthcare.
- Debt Collections Bot: Compliance can vary depending on the provider of the bot. While some bots are designed with compliance in mind, they do not offer the same level of assurance or integration with other compliant practices that a service like CA-USA’s AI Collections does. Bots are also able to adapt to the fast changing compliance requirements that various agencies enforce on collection agencies almost every month.